FAQs

Shop orders

Can I add an item to my order after it’s been placed?

Unfortunately we’re not able to add items to an order once it’s been placed, but if you place another order the same day, before it’s been dispatched, email us at help@cardnest.com and we’ll see if we can reduce the shipping cost, refunding the difference.

I want to cancel my order. How?

Please email us with your order number at help@cardnest.com to cancel your order. Orders can only be cancelled before they are dispatched.

How much is postage?

UK delivery is a flat rate of £1.
Europe and World Zone 1 are a flat rate of £1.80.
World Zone 2 is a flat rate of £2.80.

Find out about Royal Mail's World Zones here.


Card Nest Club

What is the Card Nest club?

The Card Nest Club is a monthly subscription to our greetings cards. You can join one of two plans: receiving 3 or 6 cards in the post each month. Then, each month, login each to customise your next delivery, from a choice of 9 brand new card designs, exclusive to them for a period of time before going on sale in our online shop.

How much does it cost?

3 cards/month:
UK - £7.50/month
International: £9.00/month

6 cards/month
UK: £12.50
International: £14.00/month

How much is shipping?

Shipping is included in membership plans. If you add extra cards from the shop to your Nest, you also won’t be charged additional delivery, as they will come in the same package.

Can I pause or stop my subscription?

Absolutely. You can pause or stop your subscription at any time within your account.

When do you dispatch the cards?

We post on the 1st of the month, however where the 1st falls on a weekend or UK bank holiday, deliveries will be made on the first working day following this date.

How do I choose the cards for my next delivery?

Each month you’ll receive an email inviting you to customise your ‘Nest’. You’ll have access to 9 brand new designs, in addition to any single card in our online shop to fill your Nest. You’ll have until 26th of each month to choose your cards. After which, you’ll receive the cards that have been saved, or otherwise, you’ll receive an assortment of cards from that month’s collection.

Can I see your current collection?

Absolutely! You can view our current and past collections here.

How long will it take for my cards to arrive?

Here are our estimated posting times after dispatch:

UK: 3-5 working days
Main Europe (EEA + Switzerland): 3-5 working days
Rest of Europe: 3-8 working days
Middle East: 4-8 working days
Central & South America: 5-8 working days
North America: 4-8 working days
Africa & Asia: 5-8 working days
Far East & Australasia: 5-8 working days
Australia: 10-15 days

My cards haven’t arrived. What should I do?

Once cards have been dispatched, take a look at our shipping estimates above. Please note that these shipping times are only estimates and may sometimes take longer to arrive. If the estimated time has passed, then please get in touch with us at help@cardnest.com.

I’ve cancelled my subscription, but want to reactivate it. How?

You can do this easily by logging into your account, clicking ‘My Subscription’ and reactivating your membership there.

Can I track the shipping of my cards?

We’re afraid not. Due to the sheer volume of what we send out, we’re unable to provide tracking on each shipment.

Do I need to be in to sign for my cards?

No, they’re packaged to fit through most standard size letterboxes so there’s no need to wait in.

How do you protect my cards in transit?

There’s nothing worse than a creased card. We carefully wrap your three cards each month in a protective envelope to minimise the danger of creasing. If you experience something different then you can let us know by emailing us and we’ll look at your individual case carefully.

If I move house, can I update my address details easily?

Absolutely, simply edit your address in your account. Please ensure that this is done in time to take effect before you move as we are unable to refund, credit or repost boxes that have been posted to the wrong location.


Gift Subscriptions

Can I buy the Card Nest club as a gift?

You can! Browse our gift subscriptions Find more about this product..

How do I redeem a gift subscription code?

Visit www.cardnest.com/redeem and enter your voucher code here.

I’ve bought a gift voucher to post. When will it arrive?

We offer same day despatch for all gift vouchers purchased up to 3pm Monday-Friday.

After 3pm and at weekends, we despatch the next working day.

Within the UK, gift vouchers are sent by Royal Mail 1st Class (typically 1-2 working days). Gift vouchers sent overseas are posted by Royal Mail International Standard (delivered within 3-5 working days in Europe and 5-7 working days rest of world).


Other

How do I get in touch for press enquiries?

Please email davidn@cardnest.com for all press enquiries, where we are happy to supply a selection of high-resolution images - both cut out and lifestyle.