If for any reason you are not satisfied with your Card Nest order, please email us at making note of your order number, your details and whether you would like a refund, or to exchange the product along with the reason why.

We're only able to offer refunds or exchanges for unused or faulty items returned to us within 30 days. We're unable to accept any returned items unless you have emailed us first.

If any of your goods arrived damaged, it will help to speed things up if you can send photographic evidence with your email.

When we have received your email we will contact you with details on how to return your goods.

Your UK statutory rights are not affected by our returns policy.

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Sending cards during Coronavirus

Right now, receiving a thoughtfully chosen card is more valued than ever. Our online shop and monthly subscription service are both open and we’ve introduced a new subscription package, to include stamps — so, whether you are shielding or social distancing, you don’t need to go to the shop or post office. You’ll only need to make a trip to the postbox — or, ask a lovely neighbour if they'd do that for you.

Stay safe — and thank you from the Card Nest team, for visiting us from a distance.